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Balancing Energy Use and Guest Comfort

Balancing Energy Use and Guest Comfort

As consumers become more conscious of lowering their carbon footprints and protecting the planet, demand for energy-efficient products continues to grow. Eco-friendly products are making an impact on a global scale, and the hospitality industry has made a concerted effort ...

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What Hotels Have Over Airbnb

What Hotels Have Over Airbnb

Hank Freid, CEO and founder of the Impulsive Group, believes that hotels still have a leg up on Airbnb and provide unforgettable experiences that alternative accommodations can’t. Although it may be beneficial for hotels to pair up with companies and ...

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Best Practices for Keeping Linen Clean

Best Practices for Keeping Linen Clean

Keeping hotel linen such as sheets, blankets, comforters, and towels free of stains is an ongoing challenge given the number of guests that even smaller hotels welcome each year. From spilled room service meals to makeup and even shoe polish, ...

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Oracle Pinpoints Drivers of Loyalty

Oracle Pinpoints Drivers of Loyalty

REDWOOD SHORES, Calif.—Oracle announced the findings of two research initiatives aimed at identifying the consumer drivers for loyalty in the food and beverage and hotel industries and the impact of technology in curating a unique hotel guest experience. Insights from ...

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Don’t ‘Turndown’ What Guests Want

Don’t ‘Turndown’ What Guests Want

Services once considered standard, like chateaubriand carved tableside, a menu featuring aspic, complimentary matches, or even the lobby pay phone bank, are no longer prevalent in our hotel culture. Likewise, turndown service is generally a non-valued amenity that we continue ...

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