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Navigating Fair Wages

Navigating Fair Wages

Signed into law in 1938, the first federal minimum wage was just $0.25 per hour. Since then minimum wage has steadily risen to keep up with inflation and an increased cost of living. Now, the federal minimum wage is $7.25 ...

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Optimizing Hotel F&B Returns

Optimizing Hotel F&B Returns

In the 1990s, hotel restaurant dining had a bad reputation. During this era, most hotel food and beverage programs were designed strictly to be enjoyed by in-house guests during their stays, and they did not welcome local foodies. And, because ...

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Winning Repeat Group Business

Winning Repeat Group Business

Congratulations! After qualifying a piece of business, submitting a relevant proposal, and selling smart, you soared to the top of the planner’s short list and booked that coveted group. However, don’t celebrate too long. The work is far from over. ...

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Five Ways to Delight Customers

Five Ways to Delight Customers

Many hoteliers seek to satisfy their customers in an effort to deliver positive results for their business. However, the relationship between satisfaction and other desired goals such as customer loyalty has not been conclusively proven by research. Whereas some studies ...

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Travelers Expecting Better Choices in Loyalty Redemption

Travelers Expecting Better Choices in Loyalty Redemption

SAN FRANCISCO—A survey of over 1,000 airline and hotel loyalty program members across the U.S. from Collinson Latitude, part of Collinson Group, reveals that most travelers expect greater choice and flexibility in how they redeem their loyalty currency. The research ...

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