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Clean Sweep

Cleanliness is a main driver of guest satisfaction in hotels, and one of the most important factors that travelers look for when choosing where to stay. Efficiency in housekeeping keeps guests happy and improves a hotel’s bottom line. By investing ...

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Above and Beyond

From bellhops and front desk clerks to housekeepers and maintenance staff, every hotel worker plays an instrumental role in the quality of service guests receive. According to the American Hotel & Lodging Association’s “2011 Lodging Industry Profile,” the U.S. travel ...

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Double Load

When it comes to doing laundry, most people opt for efficiency. In our homes, we usually do laundry while multitasking around the house. And, many of us opt for efficiency equipment, which can cut down on water and energy usage. ...

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Keep It S-I-M-P-L-E

A guest forms an opinion of an establishment during the initial interaction with an associate. That first interaction is crucial, but so are the second, third, and fourth. All must be memorable and positive. In baseball, the batter gets three ...

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