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Safeguarding a Hotel Property Against Cyber Attacks

Safeguarding a Hotel Property Against Cyber Attacks

The hospitality industry has been in the news frequently over the past year as a result of multiple and significant data security incidents. Nationally recognized hotel and resort brands such as IHG, Sheraton Hotels & Resorts, Hyatt Corporation, Hilton Worldwide, ...

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Five Ways Hoteliers Can Attract Bleisure Travelers

Five Ways Hoteliers Can Attract Bleisure Travelers

Business travelers don’t come in a one-size-fits-all demographic. Some may just want to relax alone in their room or over a meal after a long grueling meeting, but others, dubbed “bleisure” travelers, want to take advantage of the attractions in ...

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Hotel Linens: What Do Guests Really Want?

Hotel Linens: What Do Guests Really Want?

When choosing a hotel, consumers prioritize other factors over sheets and linens, but they do notice them and have opinions about how they are laundered. A consumer survey commissioned by TRSA, the association for the linen, uniform and facility services ...

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Getting the Most Out of Online Survey Results

Getting the Most Out of Online Survey Results

Surveys are useful tools for gauging what guests are feeling. The results can notify hoteliers of new problems as they arise and highlight areas that could use improvements. However, in the age of instant online reviews and constant social media ...

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