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Rebounding from a Natural Disaster

Rebounding from a Natural Disaster

The odds are good that you’ll never experience a thousand-year flood firsthand in your lifetime. With only a 0.1 percent chance of happening in any given year, these cataclysmic weather events—which often lead to major damage and loss of life—are ...

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How Salamander Hotels’ CEO Built a Business

How Salamander Hotels’ CEO Built a Business

When Sheila Johnson, founder and CEO of Salamander Hotels & Resorts, decided to go into the hotel business, it was for love. “I love traveling. I love going to new hotels and finding hidden gems,” she says. However, as an ...

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Best Practices: Room Service and Upselling

Best Practices: Room Service and Upselling

From airlines to fast food restaurants, all kinds of businesses use upselling and cross-selling to increase their business’ growth and profitability. However, these are not just tools to boost profits, but also a way of increasing customer satisfaction as you ...

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An Alternate Approach to Increase Productivity, Morale

An Alternate Approach to Increase Productivity, Morale

On average, a room attendant spends 25 to 30 minutes servicing a standard guestroom. But is there a more efficient and productive way? Consider the possibilities of using a team cleaning approach. Increased productivity and task specialization. When two attendants ...

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