Recovering from Disaster - Insurance Claims

Ensuring Hotel Insurance Claims Cover All the Bases

Destructive events are a given in the hotel 
business. After attending to the safety of guests and staff, a hotelier’s next priority should be...
Hotel employees

Seven Tips to Keep Employees Happy and Drive Guest Satisfaction

Culture impacts nearly everything in business. This is especially true in the hospitality industry, where each employee interaction with a guest is a moment...
Downturn chart

Positioning Hotels for a Possible Economic Downturn

HP Patel is the incoming chair of AAHOA and president and CEO of Capital City Hospitality Group. As a 
hotel owner and industry leader,...
Personal data

Personal Data

According to the GDPR website, personal data 
includes “any information related to a natural 
person or ‘Data Subject’ that can be used to directly...
GDPR - Personal Data Security

How 
GDPR Privacy Rules Will Impact U.S. Hoteliers

Nearly everyone in the United States is accustomed to the seemingly unstoppable spread of their personal information. Buying from one online retailer may lead...
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Keryn McNamara

Solid Foundation

What initially inspired you to get into the hospitality business? 
 I always gravitated toward taking care of people and wanted to be part of the...

ASSA ABLOY Global Solutions Acquires Nomadix and GlobalReach

STOCKHOLM—ASSA ABLOY Global Solutions has announced that it is acquiring Nomadix, Inc. and GlobalReach in the United States and the United Kingdom. With both...
Comings & goings

This Week’s Comings & Goings

Expotel Hospitality announced Bret Chittenden, formerly the firm’s chief operating officer, has become its new president. Chittenden has been part of the company since...
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