Ensuring Hotel Insurance Claims Cover All the Bases
Destructive events are a given in the hotel
business. After attending to the safety of guests and staff, a hotelier’s next priority should be...
Seven Tips to Keep Employees Happy and Drive Guest Satisfaction
Culture impacts nearly everything in business. This is especially true in the hospitality industry, where each employee interaction with a guest is a moment...
Positioning Hotels for a Possible Economic Downturn
HP Patel is the incoming chair of AAHOA and president and CEO of Capital City Hospitality Group. As a
hotel owner and industry leader,...
Personal Data
According to the GDPR website, personal data
includes “any information related to a natural
person or ‘Data Subject’ that can be used to directly...
How GDPR Privacy Rules Will Impact U.S. Hoteliers
Nearly everyone in the United States is accustomed to the seemingly unstoppable spread of their personal information. Buying from one online retailer may lead...