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Kimpton Revamps Loyalty Program, Website, and Blog

Kimpton Revamps Loyalty Program, Website, and Blog

Kimpton Hotels & Restaurants announced today the launch of Kimpton Karma Rewards, a new loyalty program designed to recognize and reward members beyond stay transactions. Kimpton Karma acknowledges the many ways members interact with the Kimpton brand, in addition to ...

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Extended Stay America Recipe Contest Builds Brand Buzz

Extended Stay America Recipe Contest Builds Brand Buzz

Extended Stay America wants to get guests cooking this summer. The chain is sponsoring a national recipe contest with Food Network host Sunny Anderson to promote its key brand differentiator—fully equipped in-room kitchens. To enter, participants submitted travel-friendly recipes and ...

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What Are Your True Variable Costs Per Occupied Room?

What Are Your True Variable Costs Per Occupied Room?

Knowing the average, actual costs incurred per occupied guestroom enables a manager to make more prudent pricing and marketing decisions and to monitor expenses. Variable costs may range from $12 per room night for a budget property to more than ...

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Ask Anthony: Is the Customer Really Always Right?

Ask Anthony: Is the Customer Really Always Right?

Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here to answer your questions. Is the customer really always right? The answer is no. Ten ...

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Archer Hotels’ Fictional Host Elevates the Brand Experience

Archer Hotels’ Fictional Host Elevates the Brand Experience

When LodgeWorks, a privately held hotel development and management company based in Wichita, Kan., was thinking through the concept for Archer Hotels, the inspiration was “the consummate host,” according to Cheryl Gilliam, senior vice president of brands and marketing for ...

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