High levels of customer satisfaction in the hospitality and leisure industries are critical to the success of any property. It is even more challenging to maintain customer satisfaction while reducing costs associated with employee injuries and the workers’ compensation claims. ...

ST. LOUIS, Mo.—More than 45 percent of consumers say the opportunity to earn rewards is a primary driver for purchasing from a brand, according to a new study from Maritz Motivation Solutions.  The Maritz LoyaltyNext Customer Study surveyed 2,000 consumers on their ...

Captain Obvious of Hotels.com has decided to join the 2016 presidential race. And he’s doing so in the best way he knows how, by physically running. He believes he is fit to win the race. He’s seen the other candidates, ...

STAMFORD, Conn.—Starwood Hotels & Resorts, Inc. has announced that Westin Hotels & Resorts has partnered with FitStar by Fitbit to debut a series of fitness programs that are now available at many of the brand’s 200 hotels around the world. ...

Washington, D.C.—Next to 1600 Pennsylvania Avenue, NW, the Mayflower Hotel at 1127 Connecticut Ave NW is the capital city’s most politically charged address. Host to inaugural balls, presidents, and heads of state from Coolidge and Roosevelt to Churchill and Obama, ...

CINCINNATI—Most prevalent in the winter months, norovirus is the most common cause of acute gastroenteritis outbreaks in the United States resulting in as many as 21 million cases each year and 1.9 million hospital visits. To help reduce the spread ...