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Hotel Linens: What Do Guests Really Want?

Hotel Linens: What Do Guests Really Want?

When choosing a hotel, consumers prioritize other factors over sheets and linens, but they do notice them and have opinions about how they are laundered. A consumer survey commissioned by TRSA, the association for the linen, uniform and facility services ...

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Getting the Most Out of Online Survey Results

Getting the Most Out of Online Survey Results

Surveys are useful tools for gauging what guests are feeling. The results can notify hoteliers of new problems as they arise and highlight areas that could use improvements. However, in the age of instant online reviews and constant social media ...

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Advice for Hotel Developers from Maki Nakamura Bara

Advice for Hotel Developers from Maki Nakamura Bara

Maki Nakamura Bara, president of Chartres Lodging Group, co-founded the property redevelopment and repositioning company along with now-CEO Robert Kline. She also serves as co-chairman of Kokua Hospitality, a management company based in San Francisco. Bara shared the following advice for hotel developers with LODGING. ...

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How To Overhaul Sales Proposals To Win Group Business

How To Overhaul Sales Proposals To Win Group Business

Which proposals usually make it to a meeting planner’s short list: a proposal template full of sales clichés that is only updated with a group’s name, dates, rates, and space; or a proposal that reflects a hotel’s and sales manager’s personality, plus ...

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