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10 Ideas Driving Kimpton

10 Ideas Driving Kimpton

IHG’s purchase of Kimpton makes a lot of sense when you look at how the boutique hotel and restaurant company operates. We shared the secrets of Kimpton’s success in our October 2014 cover story: Despite being the largest boutique owner ...

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Avoid Being a Target of Room Block Poachers, Pirates

Avoid Being a Target of Room Block Poachers, Pirates

Room block poaching refers to businesses that actively seek to recruit or divert event attendees away from official room blocks and into other hotel bookings. “This is pervasive,” says Mike Dominguez, senior vice president of corporate sales at MGM Resorts ...

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Essential Topics to Cover in Daily Pre-Shift Meetings

Essential Topics to Cover in Daily Pre-Shift Meetings

Pre-shift meetings are a fundamental and indispensable means to convey important info to all housekeeping employees regarding that day’s business and priorities. Here are several essential topics for supervisors to cover: Uniform Check and Room Assignments. Ensure all employees are ...

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