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Best Practices: Room Service and Upselling

Best Practices: Room Service and Upselling

From airlines to fast food restaurants, all kinds of businesses use upselling and cross-selling to increase their business’ growth and profitability. However, these are not just tools to boost profits, but also a way of increasing customer satisfaction as you ...

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Recovering from Hurricane Matthew

Recovering from Hurricane Matthew

Dozens of costal communities are still recovering in the wake of Hurricane Matthew, the Category 3 hurricane that swept by the U.S. last weekend. The Westin Jekyll Island off the Georgia coast was just one of the many businesses stunted ...

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Boosting Resort Revenue in the Off-Season

Boosting Resort Revenue in the Off-Season

It’s like clockwork: In the heat of summer, people flock to beach resorts located in warm climates. In the cooler months, guests hit the slopes, taking in winter scenes up north. For hoteliers, attracting guests off-peak is no easy task, ...

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