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How Employee Feedback Can Help Hoteliers

How Employee Feedback Can Help Hoteliers

Feedback is important for any industry, as it shows quite clearly what works, and what could be improved upon. In the service industry, there are different types of feedback. Customer feedback is most commonly discussed and used, while employee feedback ...

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Keeping HVAC Systems in Top Working Order

Keeping HVAC Systems in Top Working Order

Because they’re found in almost every hotel room, maintaining HVAC systems should be a priority for hoteliers, housekeeping, and maintenance staff. According to Don Fort, a national quality and training manager for LG, an HVAC system can last up to ...

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How Young GMs Manage Their Staff

How Young GMs Manage Their Staff

Regardless of their age, most general managers have long to-do lists each day to keep their hotels running smoothly. But when a young professional earns the title at an early stage in their career, the role comes with a unique ...

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How Hotels Can Build a Local Market Base

How Hotels Can Build a Local Market Base

The most important distribution channels you have are walk-up, direct, and drive-by business from your local market. The strongest performing hotels shoot for at least 50 percent via direct local. Here’s how to do it. There’s an old rule called ...

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Getting to Know Your Guests

Getting to Know Your Guests

Getting to know guests and anticipating their needs is a key skill for any hotelier. And now, with increasingly smart apps and software platforms, that process is becoming easier. One such program is Go Moment’s Ivy, an intelligent texting platform ...

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Finding Housekeeping Employees

Finding Housekeeping Employees

A hotel without a reliable and consistent housekeeping staff will likely experience diminished cleanliness, face lower quality assurance scores from inspectors, be subjected to higher labor and training costs due to frequent employee turnover, and experience more complaints from guests. ...

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