Responding To a Crisis
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How should I publicly respond to a crisis at my hotel?
Fortune favors the prepared, so when...
Transitioning Staff To a New Revenue Management System
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What are your tips for training staff on a new revenue management system?
I have decided to move...
Getting the Most From Your Hotel’s Distribution Mix
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How can hotels get the most from their distribution mix?
The answer is moving from the legacy...
10 Steps From FEMA for Developing an Emergency Response Plan
FEMA offers the following 10 steps for businesses like hotels to develop an emergency response plan.
Review hazard or threat scenarios.
Review hazard or threat scenarios...
How To Handle an Angry Guest
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What’s the best way to handle an angry and aggressive guest?
In hospitality, the road to success...
Most Popular
Driftwood Capital Secures Refinancing for Sheraton Park City Hotel
PARK CITY, Utah—Driftwood Capital announced it secured $33 million in refinancing for the Sheraton Park City hotel in Park City, Utah, a 200-key hotel...
Hilton Reports Q1 2024 Results
MCLEAN, Virginia—Hilton Worldwide Holdings Inc. reported its first quarter 2024 results. Highlights from the first quarter include:
Diluted EPS was $1.04 for the first quarter,...
stayAPT Suites Partners With Powerhouse Hotels for Brand Expansion
MATTHEWS, North Carolina—stayAPT Suites announced a significant expansion initiative in partnership with Powerhouse Hotels, a joint venture between JCap Realty Group and Cullinan Holdings....
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