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Texting Guests for Quick Feedback

Texting Guests for Quick Feedback

To entice the all-important millennial demographic, hoteliers are putting their staff with the nimblest fingers to use by engaging with travelers via text message. By employing this quick and easy form of communication, guests are able to make requests and ...

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Conserving Resources Builds Financial Savings

Conserving Resources Builds Financial Savings

The environmental footprint made by the tourism industry is comparable to the fifth largest polluter worldwide, according to a new study by EarthCheck, a scientific certification group for travel and tourism. An analysis of 1,047 global industry properties that took ...

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Guests Turn to Fitness Concierge to Stay in Shape

Guests Turn to Fitness Concierge to Stay in Shape

A new presence in the lodging industry is the fitness concierge. These fitness professionals partner with a hotel to connect guests with local fitness studios and instructors, register them for classes, and even plan personalized fitness calendars for their stays. ...

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Serving Up Group Business

Serving Up Group Business

During the Great Recession, group business took a nosedive as many companies and organizations no longer had the funds to host large events. Now that the lodging industry is booming again, group demand is on the rise. Group average daily ...

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Pets Offer Hotels a Solid Source of Revenue

Pets Offer Hotels a Solid Source of Revenue

For an increasing number of Americans, leaving behind their furry friends when traveling is no longer an option. The American Pet Products Association estimates that Americans will spend more than $60.5 billion on their pets in 2015. In addition, the ...

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Starwood’s Eco-Innovations

Starwood’s Eco-Innovations

Regardless of how well an initiative is planned, implementing new programs and operations procedures in a hospitality environment typically requires a period of trial and error. This makes pilot programs essential, especially when a chain hopes to roll out a ...

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