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The Battle Over Mandatory Resort Fees

The Battle Over Mandatory Resort Fees

More hotels are imposing mandatory “resort fees” on their guests for amenities, and the amount of those fees is increasing at many of those hotels. Many consumers dislike these fees, even when they appreciate the value of the included amenities. ...

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What To Consider Before Signing a Franchise Agreement

What To Consider Before Signing a Franchise Agreement

Jim Butler, Chairman, Global Hospitality Group, Jeffer Mangels Butler & Mitchell LLP (JMBM) in Los Angeles, says would-be franchisees should not be too quick to sign on the dotted line. Even before they contact an experienced hospitality lawyer like him, ...

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Tips and Tricks for PIPs

Tips and Tricks for PIPs

Experts weigh in on what hoteliers should keep in mind when deciding whether to go through with a PIP. Below are three pieces of advice for hoteliers considering PIPs for their properties. 1. Proper planning is imperative. “You can’t rush ...

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Mobile’s Major Impact on Hospitality

Mobile’s Major Impact on Hospitality

All of the major hotel companies recognize the importance of mobile to their business plan, with many launching proprietary apps that aim to capture a greater share of bookings from potential guests who are glued to their smart phones. Long ...

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Color-Coded Cleaning: Preventing Cross-Contamination

Color-Coded Cleaning: Preventing Cross-Contamination

Selecting the right tools for each housekeeping task is imperative, not only to achieve a high level of cleanliness, but also to prevent cross-contamination and to control potential infection. Consider implementing a color-coded system for rags and cleaning chemicals that ...

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Winning More Meetings Requires Hard Data

Winning More Meetings Requires Hard Data

Most hotels rely on complimentary stays, elaborate dinners, spa treatments, and cookie-cutter sales tactics to win more event business. Today, the vast extent of group intelligence and analytics is upping the ante. By leveraging meeting and group data, hotels can ...

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