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How To Prepare Hotel Staff for Active Threat Situations

How To Prepare Hotel Staff for Active Threat Situations

Today’s hotels face what can seem like endless threats—from natural disasters to terrorism and cybersecurity breaches. Jay Hart, the director of the Force Training Institute, leads a team of first responders, anti-terrorism, cybersecurity, defense tactics, and crisis management specialists to ...

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Good Advice: Operating a Brand Amidst Controversy

Good Advice: Operating a Brand Amidst Controversy

Eric Danziger, CEO of Trump Hotels, knows about operating a brand amidst controversy. He offers the following insight for hoteliers who may be in a similar position. Concentrate on running your business. “The name on your hotel doesn’t matter,” Danziger ...

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Six Tips for Pest Prevention at Hotels

Six Tips for Pest Prevention at Hotels

Pest infestations can quickly get out of hand—one bug turning into tens, turning into hundreds. However, management and staff can take simple measures to protect a property from infestations. Tim Husen, Technical Services Manager for Orkin, LLC., offers the following ...

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The Battle Over Mandatory Resort Fees

The Battle Over Mandatory Resort Fees

More hotels are imposing mandatory “resort fees” on their guests for amenities, and the amount of those fees is increasing at many of those hotels. Many consumers dislike these fees, even when they appreciate the value of the included amenities. ...

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What To Consider Before Signing a Franchise Agreement

What To Consider Before Signing a Franchise Agreement

Jim Butler, Chairman, Global Hospitality Group, Jeffer Mangels Butler & Mitchell LLP (JMBM) in Los Angeles, says would-be franchisees should not be too quick to sign on the dotted line. Even before they contact an experienced hospitality lawyer like him, ...

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