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How Hotels Can Build Community Value

How Hotels Can Build Community Value

Jim Wefers, general manager of the Courtyard Marriott and Residence Inn in Syracuse, New York, explains how he created a close-knit community of team members at his dual-branded property. Make employees feel involved. “Approach your employees face-to-face and ask them ...

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Three Tips for Hoteliers When Developing Local Talent

Three Tips for Hoteliers When Developing Local Talent

Harsha Chanrai, founder and CEO of Saira Hospitality, offers the following advice for hoteliers looking to develop local talent. Look for soft skills. “Focus on finding people with emotional and cultural intelligence, rather than hotel work experience,” Chanrai explains. “This ...

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The Importance of Well-Designed Housekeeping Apparel

The Importance of Well-Designed Housekeeping Apparel

From soft linens and towels to 24-hour room service, hotels go above and beyond to ensure every guest feels comfortable. But is that same attention to detail extended to all of its employees? Housekeepers, the often invisible heroes of the ...

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