Floor care today seems more complicated than ever. Hotel housekeepers and administrators are faced with dozens of choices when it comes to strippers, sealers, cleaners, restorers, machines, pads, and mops—all of which promise excellent results. But great-looking floors don’t come ...

Hospitals and hotels have a lot in common: a demanding and increasingly well-informed clientele; a large hierarchy of workers with varying levels of responsibility; and payments increasingly tied to customer evaluations. These were among the conclusions of a recent Surgical ...

For hoteliers, the expense of replacing mattresses can be huge, as one mattress alone may be the single most expensive piece of furniture in a guestroom. Mattresses are also subject to extensive use, and in some cases abuse, as they ...

The M3 Center for Hospitality Technology and Innovation at the University of South Florida Sarasota Manatee (USFSM) recently published its Gradebook for Cleanliness in Hotels, an analysis of housekeeping expenses per occupied room and guests’ scores for cleanliness from 1,139 ...

Staying at a hotel should be a relaxing, worry-free, and clean experience. When it’s not, guests are sure to complain. Today, most travelers read online reviews about a hotel well before booking their stay, meaning that negative reviews could be ...

Guestroom cleaning is one area where advances in technology have far surpassed their implementation. While the vast majority of hotels still rely on handwritten and computer-generated room assignment lists, expect this to change in the future. Here is a glimpse ...