Revised Training Program Highlights Service Strategies for Travelers with Disabilities

Orlando, Fla. — Responding to a quickly growing segment of the traveling population, the American Hotel & Lodging Educational Institute (AHLEI) has revised Elements...

Three Ways Hotels Can Deepen Connections With Guests

Sometimes the lodging industry can feel like an epic battle between David (small independent hotels) and Goliath (mega-chains with recognizable logos and uber-deep pockets),...
hotel renovation

Four Guidelines for Managing a Successful Hotel Renovation While Keeping Doors Open

The reasons for renovating a hotel can vary—repositioning the brand, adding capabilities that make the property more competitive, conducting post-disaster repairs, or simply adhering...
kids menu

Catering to Kids in Hotel F&B

Frozen mozzarella sticks, store-brand macaroni and cheese, overcooked mini burgers, bland spaghetti with butter — kids' menu items served on nondescript white plates are...
Tourist is visiting at Mong Kok night market in Hong Kong. — localized content

Creating Localized Content That Guests Will Actually Use

Personalized experiences are highly sought after by travelers. In an Epsilon research survey, 87 percent of respondents said they are more likely to do...
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Knowland and Thynk Form Strategic Partnership

ARLINGTON, Virginia—Knowland and Thynk announced a strategic partnership in which data from Thynk's hospitality CRM solution will be integrated with Knowland’s meetings and events...
Leigh Taylor

A Lifelong Love

What initially inspired you to get into the hospitality business? When I was young I always had travel posters on my walls instead of celebrity...
U.S. hotel performance

CoStar: U.S. Hotel Performance Shows Positive Yearly Comparisons

WASHINGTON—U.S. hotel performance decreased from the previous week but showed positive comparisons year over year, according to CoStar's latest data through March 23, 2024....
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