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Recovering from Hurricane Matthew

Recovering from Hurricane Matthew

Dozens of costal communities are still recovering in the wake of Hurricane Matthew, the Category 3 hurricane that swept by the U.S. last weekend. The Westin Jekyll Island off the Georgia coast was just one of the many businesses stunted ...

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Revisiting the Guest Journey to Combat Softening RevPAR

Revisiting the Guest Journey to Combat Softening RevPAR

Here’s a piece of advice for hotel operators struggling with a slowdown in revenue growth: Rethink your definition of your guests’ journeys. By that we don’t mean their specific travel itinerary—though that does come into it. Instead, we’re referring to ...

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Sycuan Casino Partners with OfferCraft

Sycuan Casino Partners with OfferCraft

Sycuan Casino in San Diego, Calif., announced a deal today with OfferCraft, a company that blends software and science to make incentives more fun, and thus more effective. The two groups reported a very positive initial reaction from guests, who ...

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Turning Guests into Loyal Customers

Turning Guests into Loyal Customers

To enjoy long-term success in hospitality, hotels must seek out and engage repeat guests. In order to encourage a wave of consistent repeat guests, many brands implement a loyalty program, enticing guests with a variety of rewards, such as a ...

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