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Greeting Guests with Gifts

Greeting Guests with Gifts

Greeting guests with a little something extra at check in is one of the easiest—and surest—ways to make them feel welcome and foster loyalty. DoubleTree by Hilton has its chocolate chip cookies. Through a partnership with KIND, Red Lion Hotels ...

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Texting Guests for Quick Feedback

Texting Guests for Quick Feedback

To entice the all-important millennial demographic, hoteliers are putting their staff with the nimblest fingers to use by engaging with travelers via text message. By employing this quick and easy form of communication, guests are able to make requests and ...

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Guests Turn to Fitness Concierge to Stay in Shape

Guests Turn to Fitness Concierge to Stay in Shape

A new presence in the lodging industry is the fitness concierge. These fitness professionals partner with a hotel to connect guests with local fitness studios and instructors, register them for classes, and even plan personalized fitness calendars for their stays. ...

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Pets Offer Hotels a Solid Source of Revenue

Pets Offer Hotels a Solid Source of Revenue

For an increasing number of Americans, leaving behind their furry friends when traveling is no longer an option. The American Pet Products Association estimates that Americans will spend more than $60.5 billion on their pets in 2015. In addition, the ...

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Can Hotels Use Augmented Reality to Engage Guests?

Can Hotels Use Augmented Reality to Engage Guests?

In the past several years, virtual reality has moved from a niche topic discussed by technology enthusiasts to one eagerly covered in the mainstream media. There is, however, another emerging technology hoteliers should also pay attention to that can provide ...

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