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Catering to International MICE Groups

Catering to International MICE Groups

Hotels in major business event destinations must stay ahead of meetings, incentives, conferences, and events (MICE) food and beverage trends to better serve guests and travelers visiting their properties. For those that host MICE groups from around the world, it’s always ...

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Motivating Employees To Improve Customer Service

Motivating Employees To Improve Customer Service

Out of all industries where customer service plays a highly critical role, hospitality may lead the pack. Taking care of clients is important for any business offering products or services, but in hospitality, customer service is the product. A hotel ...

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Up-Front Advice about Running the Front Desk

Up-Front Advice about Running the Front Desk

Sometimes, front desk staffers fall short of their duties and need assistance to improve operations. Ashley Gochnauer, general manager of the Kimpton Everly, cites three pieces of advice hoteliers could use to improve front desk procedures. 1. One size does ...

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