Combating Noise Pollution and Helping Guests Rest Easy
Complaints about noise can be the undoing of a hotel, as few things impact an otherwise ideal guest experience—and subsequent social media reviews—as negatively...
JW Marriott Program Encourages Families to Spend Quality Time Together
It can be difficult for families to unplug and spend time together in today's world, and vacations are often the perfect opportunity to do...
Technology, the Connected Traveler, and the Guest Experience
For a moment, put yourself in the shoes of a typical smartphone user who happens to be searching for a hotel room. What kind...
How Today’s Task Software Can Improve the Quality and Consistency of Guest Services
We are all familiar with many of the technological underpinnings of the modern hospitality industry, everything from the computer systems that help run the...
The Do’s and Don’ts of Music in Hotels
Music affects us profoundly. It alters our mood and creates or triggers rich memories. It is no wonder that music in hotels has a...