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Six Missteps to Avoid When Capturing and Actioning Guest Feedback

Six Missteps to Avoid When Capturing and Actioning Guest Feedback

In today’s economy, consumers are highly informed and offer loyalty to brands with certain expectations for communication between brands and their customers. In this expectation economy, hoteliers must listen carefully to these consumer voices, respond quickly, and efficiently gather guest ...

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Combating Noise Pollution and Helping Guests Rest Easy

Combating Noise Pollution and Helping Guests Rest Easy

Complaints about noise can be the undoing of a hotel, as few things impact an otherwise ideal guest experience—and subsequent social media reviews—as negatively as a bad night’s sleep. Niklas Moeller, vice president of K.R. Moeller Associates Ltd., a developer ...

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