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The Battle Over Mandatory Resort Fees

The Battle Over Mandatory Resort Fees

More hotels are imposing mandatory “resort fees” on their guests for amenities, and the amount of those fees is increasing at many of those hotels. Many consumers dislike these fees, even when they appreciate the value of the included amenities. ...

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Four Tips To Help Guests Book Smarter

Four Tips To Help Guests Book Smarter

Hoteliers can share the following tips with guests to help them avoid fraudulent booking practices. 1. Look before you book. Some of these booking sites will go so far as to use the hotel’s brand name in the URL. Take ...

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Ask Anthony: Better Serving Guests with Mobility Needs

Ask Anthony: Better Serving Guests with Mobility Needs

Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here to answer your questions. How can hotels better serve guests with mobility needs? The U.N. ...

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Using Art to Bridge Age Gaps Among Guests

Using Art to Bridge Age Gaps Among Guests

As the tension between millennials and baby boomers dominates the media, it’s easy to believe that there are no similarities between the generations. However, there is a significant trend affecting the groups: both baby boomers and millennials have been bitten ...

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Hotel Linens: What Do Guests Really Want?

Hotel Linens: What Do Guests Really Want?

When choosing a hotel, consumers prioritize other factors over sheets and linens, but they do notice them and have opinions about how they are laundered. A consumer survey commissioned by TRSA, the association for the linen, uniform and facility services ...

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