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Travelers Expecting Better Choices in Loyalty Redemption

Travelers Expecting Better Choices in Loyalty Redemption

SAN FRANCISCO—A survey of over 1,000 airline and hotel loyalty program members across the U.S. from Collinson Latitude, part of Collinson Group, reveals that most travelers expect greater choice and flexibility in how they redeem their loyalty currency. The research ...

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Kimpton Hotel Palomar Philadelphia Expands Pet Program

Kimpton Hotel Palomar Philadelphia Expands Pet Program

PHILADELPHIA—Kimpton Hotel Palomar Philadelphia’s visiting pet program with local, no-kill shelter Saved Me has been so popular, that it is being expanded to the world of meetings & events. The new program, Pet Pals Playdates, allows groups to request a ...

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Being Accessible to Guests with Disabilities

Being Accessible to Guests with Disabilities

“The elevator is over there,” hotel associates have often told Peter Slatin, who, as a blind man, finds the description extremely lacking in clarity. Such communication glitches were common when Slatin traveled and each negative interaction colored his perception of ...

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Travelers Turning to Travel Agents

Travelers Turning to Travel Agents

Amid the chatter of OTAs versus direct booking, it can be easy to forget that up until the internet became a household staple, planning a trip was placed in the trusted hands of travel agents. In more modern times, do-it-yourself ...

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Westin Encourages Guests to Sleep Strong

Westin Encourages Guests to Sleep Strong

BETHESDA, Md.—Ahead of World Sleep Day, Westin Hotels & Resorts—part of Marriott International—announces its latest program, championing a more sound slumber for travelers around the world. Whereas popular mentality has previously promoted the late-night grind followed by the early wake-up, ...

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