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How Hotel Loyalty Programs Started and Why They Stuck

How Hotel Loyalty Programs Started and Why They Stuck

It was IHG that was first to market with an amenity that dramatically impacted the entire industry—the first hotel loyalty program, says William Meyer, chairman of Meyer Jabara Hotels and second-generation hotelier whose father co-owned various Holiday Inns in the ...

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Four Tips for Becoming GDPR Compliant

Four Tips for Becoming GDPR Compliant

Ciske van Oosten, senior manager of the global intelligence division at Verizon’s security assurance consulting practice, and John Barchie, senior fellow at Arrakis Consulting, offer the following tips for hoteliers looking to ensure their properties are GDPR-compliant. Create a program. ...

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What Hotel Guests Really Look For To Stay Connected

What Hotel Guests Really Look For To Stay Connected

Hotel properties can no longer afford to ignore the prevalence of mobile devices and connectivity. Easy-to-access outlets and USB ports for charging solutions aren’t merely conveniences—they’re necessities. What’s more, the future of hotel design suggests a comprehensive power and charging ...

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Four Ways Hotels Can Improve Mobile Key Security

Four Ways Hotels Can Improve Mobile Key Security

Mobile keys are a relatively new technology, but they are rapidly gaining a foothold in the lodging industry. Of course, as with most mobile tech, securing data sent and received via mobile keys is of the utmost importance to hoteliers. ...

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