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Fraudulent Use of Chargeback Rights

Fraudulent Use of Chargeback Rights

The mantra of many hotel owners striving to provide customers with excellent service is, “The customer is always right.” But what happens when the customer is wrong? The hotel industry experiences one of the highest average chargeback ratios among all ...

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Hoteliers Finding Opportunities in Student Housing

Hoteliers Finding Opportunities in Student Housing

Ask any group of people about their college dorm experiences, and you’ll probably get similar answers—living on campus was loads fun, but the dorms themselves were small, outdated, and desperately in need of some TLC. However, a new trend in ...

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Hunter Hotel Advisors Closes on Sale of Fairfield Austin

Hunter Hotel Advisors Closes on Sale of Fairfield Austin

ATLANTA—Hunter Hotel Advisors announced today that their Los Angeles office represented Calif.-based Excel Hotel Group and the purchaser in the sale of the Fairfield Inn & Suites Austin Northwest in Austin, Texas. Built in 2014, the four-story hotel was purchased ...

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Moody’s Adjusts Lodging Outlook to Positive

Moody’s Adjusts Lodging Outlook to Positive

NEW YORK—Moody’s Investors Service has revised the outlook for the U.S. lodging and cruise industry to stable from positive reflecting the expectation adjusted EBITDA growth will slow in 2017, the ratings agency says in a report. The outlook reflects expectations ...

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The Gates Hotel South Beach DoubleTree Opens

The Gates Hotel South Beach DoubleTree Opens

MIAMI BEACH, Fla. and McLEAN, Va.—DoubleTree by Hilton, one of Hilton’s 13 market-leading brands, today announces the opening of The Gates Hotel South Beach—a DoubleTree by Hilton. The completely reconstructed property, which is owned by Rockpoint Group and Highgate and ...

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GLō Celebrates Triple Groundbreaking

GLō Celebrates Triple Groundbreaking

PHOENIX, Ariz.—Best Western Hotels & Resorts marked the arrival of its new GLō brand today with a historic triple groundbreaking event. The company broke ground on its first three GLō properties during simultaneous festivities in Nashville, Tenn., Goshen, Ind. and ...

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