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Building Rapport with Meeting Planners in the Digital World

Building Rapport with Meeting Planners in the Digital World

When almost every client interaction has gone digital, it’s critical to add personal rapport to every faceless communication—whether email, video chat, or texting. It’s easy to move quickly through the day firing off proposal after proposal and email after email. ...

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Using Art to Bridge Age Gaps Among Guests

Using Art to Bridge Age Gaps Among Guests

As the tension between millennials and baby boomers dominates the media, it’s easy to believe that there are no similarities between the generations. However, there is a significant trend affecting the groups: both baby boomers and millennials have been bitten ...

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Slowing Revenue Growth Offset by High Occupancy and ADR

Slowing Revenue Growth Offset by High Occupancy and ADR

In 2016, the strong growth levels enjoyed by the U.S. lodging industry for the past few years experienced a significant slowdown. Moderate rate growth and flat occupancies were the norm for most hotels. Similarly, total revenues and overall profitability showed ...

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Six Things To Consider When Choosing a Franchise

Six Things To Consider When Choosing a Franchise

Choosing a franchise is no simple task. Hotel owners must consider everything from their targeted market segment to the status of the hospitality company with which they will be entering a long-term agreement. LODGING spoke with Michael Tall, president and ...

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Cost Controls Drove Hotels’ Profit Growth in 2016

Cost Controls Drove Hotels’ Profit Growth in 2016

U.S. hoteliers enjoyed a seventh consecutive year of increasing profits in 2016 despite a slowdown in the rate of revenue growth. According to the 2017 edition of Trends in the Hotel Industry, total operating revenue, driven by a 0.2 percent ...

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