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Hotel Zephyr GM Creates Playful Guest Experience

Hotel Zephyr GM Creates Playful Guest Experience

“It’s a play day at Zephyr, how may I Zephyr you?” answers a cheerful woman with a Spanish accent. The unconventional phone greeting at Hotel Zephyr is likely to catch a first-time caller off guard. But that’s the exact reaction ...

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IHG Americas CEO Talks Strong Half-Year Results

IHG Americas CEO Talks Strong Half-Year Results

About six months have passed since Elie Maalouf became CEO of the Americas at InterContinental Hotels Group, and so far he’s visited more than 100 IHG-branded hotels, from Canada down to the tip of South America and everything in between. ...

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Determining the Proper Order to Clean Guestrooms

Determining the Proper Order to Clean Guestrooms

Many housekeeping attendants often express confusion about the proper order in which guestrooms should be cleaned each day. The ideal order should be based on ensuring the front desk has an appropriate inventory of clean and vacant rooms to assign ...

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