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Checking In With Ariela Kiradjian of BLLA and Stay Boutique

Checking In With Ariela Kiradjian of BLLA and Stay Boutique

Ariela Kiradjian, COO at the Boutique & Lifestyle Lodging Association (BLLA) and co-founder of Stay Boutique, has been entrenched in hospitality for pretty much her entire life. She started attending lodging industry meetings with her mother, Frances Kiradjian, when she ...

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Seven Steps to Becoming GDPR Compliant Before May 25

Seven Steps to Becoming GDPR Compliant Before May 25

With less than a month to go until the General Data Protection Regulation (GDPR) goes into effect, hoteliers are running out of time to prepare for the European Union’s new privacy rules. If they haven’t already, hoteliers must now take ...

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Renaissance Hotels Are Getting a Design Facelift

Renaissance Hotels Are Getting a Design Facelift

Renaissance Hotel is transforming its brand by completely redesigning properties to immerse guests in local cultures. Each design is meant to evoke authenticity through theatricality, novelty, and unscripted elements chosen to tell an area’s story. George Fleck, vice president of ...

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Three Ways to Engage Guests in Real Time

Three Ways to Engage Guests in Real Time

Finding ways to engage guests during their travels and while they are on property is critical for hotels. Industry professionals who understand the importance of customer service and guest engagement will tell you that a clean lobby and a cozy ...

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