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The Developing Story: Portland

The Developing Story: Portland

The city that boasts the most breweries in the world—58 and counting—would certainly be a tourist draw. But when it comes to Portland, Ore., a hopping beer scene is not the only thing that sets the location apart from other ...

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Creative Ways to Keep Employees from Jumping Ship

Creative Ways to Keep Employees from Jumping Ship

There is a proven link between loyalty programs and customer satisfaction. And just as guests respond well to encouragement to remain loyal, so do hotel employees. Today, more and more hoteliers are turning to employee incentive programs to raise morale ...

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Catering to Business Travelers in Emerging Tech Cities

Catering to Business Travelers in Emerging Tech Cities

More than two-thirds of American adults now own a smartphone, making mobile technology part of daily life for most travelers. As such, travelers now expect to see mobile technology integrated into their hotel experiences. Gone are the days when offering ...

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Why a Health Care Company Built its Own Best Western

Why a Health Care Company Built its Own Best Western

As the director of business development at Samaritan Health Services, a non-profit health care organization that covers the communities of the mid-Willamette Valley and Central Oregon, Rob Mullins seems like an improbable candidate to become a hotel franchisee. However, in ...

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Rational Exuberance Rules Hotel Industry

Rational Exuberance Rules Hotel Industry

The lodging industry’s exuberance is indeed rational, according to speakers at the seventh annual Hotel Data Conference in Nashville last week. And, living up to the conference’s name, the speakers and panelists backed up their assertions with a wealth of ...

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