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Hotels Add Digital Pay To Accommodate Chinese Travelers

Hotels Add Digital Pay To Accommodate Chinese Travelers

The Chinese digital payment economy is massive—and growing. The leading digital payment services, Alibaba’s Alipay and Tencent’s WeChat Pay, processed a combined $2.9 trillion in 2016, according to reports from the UN-based Better Than Cash Alliance—a 20-fold increase in just ...

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Four Ways to Use Big Data in Hospitality

Four Ways to Use Big Data in Hospitality

A hospitality business has countless ways to collect snapshots of consumer data—past travel bookings, seasonal sale trends, and more. But without looking at all of the data together, the business is missing key insights. That’s what Big Data is all ...

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Legal Advice for Filing Storm Damage Claims

Legal Advice for Filing Storm Damage Claims

Hurricanes Harvey, Irma, and Maria marked the start of a devastating hurricane season for the U.S. hospitality industry. Hotels across Texas, the U.S. Southeast, and the Caribbean are now assessing the damage, filing claims with insurers, and taking steps to ...

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Four Tips To Retain Employees

Every company wants great employees—without them, a company can’t survive. That’s especially true in the hospitality industry where employees are the face of a property. Lackluster employees will only translate to poor guest experiences, and those guests will take their ...

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Report Quantifies Hurricane Irma’s Impact on Florida

Report Quantifies Hurricane Irma’s Impact on Florida

Hurricane Irma caused extensive devastation and displaced 6 million Florida residents. Businesses cycles were also interrupted in every major market by power outages—leaving 6.5 million people without power—as well as flooding and debris. The total economic cost of the storm ...

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Working with Local Partners to Combat Human Trafficking

Working with Local Partners to Combat Human Trafficking

Craig Kalkut, vice president of government affairs at the American Hotel & Lodging Association (AHLA), and Fran Hughes, director of the International Tourism Partnership (ITP), recommend that hoteliers build local partnerships to address human trafficking in their area. Below are ...

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