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SpringHill Suites Denver Serves as College Teaching Lab

SpringHill Suites Denver Serves as College Teaching Lab

Some things simply cannot be taught in a hospitality school classroom, such as everyday operations, upholding brand standards, and real-time responses to customer service issues. With hands-on experience, hospitality students quickly learn how to apply school lessons to the real ...

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Checking In with Steve Belmonte

Checking In with Steve Belmonte

At 18 years old, Steve Belmonte became the youngest general manager in the history of Holiday Inn, running a hotel at the Chicago O’Hare Airport. From there, he continued his rapid progression up the ladder, with major career milestones ranging ...

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The Developing Story: Brooklyn

The Developing Story: Brooklyn

Over the past decade, Brooklyn has gone from playing second fiddle to its shinier, busier neighbor Manhattan to becoming a star of New York City in its own right. With residential, retail, lodging, and entertainment space in a state of ...

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Healthy Outlook for Hotel Spas

Healthy Outlook for Hotel Spas

Coming out of the great recession, U.S. hotel operators struggled to earn revenue from sources other than guestroom rentals. However, in 2014, the industry began to see guests spend their money in other areas of the hotel. According to the ...

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Strong Showing in 2015 for Upper-Upscale Segment

Strong Showing in 2015 for Upper-Upscale Segment

Often offering large meeting spaces and located in desirable downtown locations, full-service, upper-upscale hotel properties had a landmark 2015. Last year, this segment of the industry showed high occupancy, had a spike in average daily rate (ADR), and drove revenue ...

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Helping Guests Feel at Home with Hotel Libraries

Helping Guests Feel at Home with Hotel Libraries

Every day, hotels become “smarter” as the industry plunges headfirst into an era of text message- powered front desks and robotic room service. While guests certainly crave connection in tech-savvy hotels, hoteliers are beginning to realize that a love of ...

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