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Living in a Brand-Powered World

Living in a Brand-Powered World

Today, there seem to be more and more independent hotels with their own distinctive personalities. But success is not a given for these independent hotels. Many of them are aligning with major hotel companies and becoming part of a “soft ...

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10 Questions Hoteliers Should Ask Before a Renovation

10 Questions Hoteliers Should Ask Before a Renovation

Balancing guest happiness and revenue generation is an ongoing challenge for hotel owners. A renovation can address both concerns by injecting new life into an older property. Whether trying to make a property more relevant and profitable or preparing it ...

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Key Considerations for Upgrading to Digital Keys

Key Considerations for Upgrading to Digital Keys

The use of mobile devices to access hotel guestrooms has been on the rise for the past several years thanks to the prevalence of smart phones and the growing guest demand for convenient self-service options. For hotel companies making the ...

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How Texting Is Changing Hotels’ Internal Communications

How Texting Is Changing Hotels’ Internal Communications

Communicating with hotel staff while on-property—whether they are on the grounds or in a guestroom—has long been a challenge for hoteliers. Telephones, radios, and email each have their own limitations. Housekeeping staff, for example, aren’t sitting in front of a ...

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How to Face Fallout from a Data Breach

How to Face Fallout from a Data Breach

Chris Zoladz founded Navigate LCC, an information protection privacy consultancy, eight years ago to help clients create and refine data breach response plans. According to Zoladz, when a hotel is victim to a cyber attack, it can take anywhere from ...

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Top 10 Hotel Technology Trends to Watch

Top 10 Hotel Technology Trends to Watch

Hotels are exploring innovative technologies to better serve guests throughout their stay and help them remain top of mind with consumers. Chains, in particular, are making large-scale technology investments to enhance their own competitive advantage. With the promise of creating ...

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