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IHG Owners Chair Offers Advice to New Franchisees

IHG Owners Chair Offers Advice to New Franchisees

Kerry Ranson, 2015 chair of the IHG Owners Association, first joined InterContinental Hotels Group in 1999 as an area director. Though he left the company to join the startup team of HP Hotels in 2002, he remained an active regional ...

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The Developing Story: Portland

The Developing Story: Portland

The city that boasts the most breweries in the world—58 and counting—would certainly be a tourist draw. But when it comes to Portland, Ore., a hopping beer scene is not the only thing that sets the location apart from other ...

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Creative Ways to Keep Employees from Jumping Ship

Creative Ways to Keep Employees from Jumping Ship

There is a proven link between loyalty programs and customer satisfaction. And just as guests respond well to encouragement to remain loyal, so do hotel employees. Today, more and more hoteliers are turning to employee incentive programs to raise morale ...

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Catering to Business Travelers in Emerging Tech Cities

Catering to Business Travelers in Emerging Tech Cities

More than two-thirds of American adults now own a smartphone, making mobile technology part of daily life for most travelers. As such, travelers now expect to see mobile technology integrated into their hotel experiences. Gone are the days when offering ...

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