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Delivering Guest Satisfaction Through Cutting Edge Tech

Delivering Guest Satisfaction Through Cutting Edge Tech

The Godfrey Hotel is on the cutting edge of in-room entertainment technology. When the property opened in Boston’s Downtown Crossing neighborhood in February 2016, it was the first U.S. property to offer Stockholm-based InnSpire’s mobile and IPTV hospitality technology services, ...

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Outsourced Hotel Laundries: The Value of Certification

Outsourced Hotel Laundries: The Value of Certification

A hotel operator’s interest in increasing sustainability and environmental friendliness should include moving from on-premises laundries to an outsourced model. This is not only greener, it makes better economic sense. Hotel owners are rightfully concerned that guests have clean linens; ...

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Exploring the Diversity Discourse in Hospitality

Exploring the Diversity Discourse in Hospitality

The year is 2017. Following the tenure of the United States’ first black president, as well as the first woman presidential candidate, some may be under the impression that the plight of minorities and women in leadership is coming to ...

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Checking In with Tom Baltimore

Checking In with Tom Baltimore

On Jan. 4, Hilton’s new REIT, Park Hotels & Resorts, officially started trading. As the second largest lodging REIT ever at launch—boasting 67 hotels and 35,000 rooms—Hilton had to ensure that it was in good hands right from the very ...

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Being Accessible to Guests with Disabilities

Being Accessible to Guests with Disabilities

“The elevator is over there,” hotel associates have often told Peter Slatin, who, as a blind man, finds the description extremely lacking in clarity. Such communication glitches were common when Slatin traveled and each negative interaction colored his perception of ...

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Select-Service Hotels Prove Efficient, Profitable

Select-Service Hotels Prove Efficient, Profitable

The definition of “select-service” within the lodging industry may vary from person to person, but there is no doubt that properties in this segment are the most popular among developers. Using the broadest definition of select-service, this category comprised an ...

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