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Being Accessible to Guests with Disabilities

Being Accessible to Guests with Disabilities

“The elevator is over there,” hotel associates have often told Peter Slatin, who, as a blind man, finds the description extremely lacking in clarity. Such communication glitches were common when Slatin traveled and each negative interaction colored his perception of ...

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Select-Service Hotels Prove Efficient, Profitable

Select-Service Hotels Prove Efficient, Profitable

The definition of “select-service” within the lodging industry may vary from person to person, but there is no doubt that properties in this segment are the most popular among developers. Using the broadest definition of select-service, this category comprised an ...

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Travelers Turning to Travel Agents

Travelers Turning to Travel Agents

Amid the chatter of OTAs versus direct booking, it can be easy to forget that up until the internet became a household staple, planning a trip was placed in the trusted hands of travel agents. In more modern times, do-it-yourself ...

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Why Independent Hotels Are Thriving

Why Independent Hotels Are Thriving

The data has spoken. In 2016, sweeping uptakes in occupancy, average daily rate (ADR), and revenue per available room (RevPAR) revealed that independent hotel properties outperformed their branded brethren. Now, we find ourselves at the point in the lodging cycle ...

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Checking In with Mike Muir

Checking In with Mike Muir

Mike Muir grew up spending his summers at the Jersey Shore, where he watched as his father managed the pool and beach at an Atlantic City hotel. Early exposure to the industry led to Muir catching the hospitality bug. When ...

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Jorge Treviño Delivers on Culture

Jorge Treviño Delivers on Culture

For 10 of his 30-plus years in the hotel industry, Jorge Treviño had the distinct honor of being the person you called when things, let’s say, were not going well. He started his career in the break room of a ...

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