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5 Gadgets to Enhance the Guest Stay

5 Gadgets to Enhance the Guest Stay

Hoteliers are always quick to employ new technology to help smooth operations and serve guests. Technology also can be used to help hotels standout from the crowd. While technology like free Wi-Fi and on-demand TV—once special features—have become commonplace amenities, ...

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Marriott Brings Canadian Brand Stateside

Marriott Brings Canadian Brand Stateside

On April 21, Marriott International officially opened its first U.S. Delta property in Orlando, Fla. The new 241-room Delta Orlando Lake Buena Vista is the closest non-Disney branded hotel to the Walt Disney World Resort. Opened in partnership with management ...

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Managing Potentially Damaging Online Reviews

Managing Potentially Damaging Online Reviews

In the age of ubiquitous social media use, a guest’s Facebook status or tweet can have a huge impact on the reputation of a hotel. This is especially true when a guest starts posting about sensitive issues such as bed ...

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Checking in with Cindy Estis Green

Checking in with Cindy Estis Green

Kalibri is from the Latin word for hummingbird. Much like the unusual, high-speed bird, Cindy Estis Green, co-founder and CEO of Kalibri Labs, a hospitality data analytics company based in Rockville, Md., is always moving forward to help hoteliers navigate the changing ...

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Company Culture and Human Capital

Company Culture and Human Capital

When it comes to resources, human capital is one of the most important for employers in the hospitality marketplace. Unfortunately for hoteliers, employees are also one of the most difficult resources to maintain. According to the Bureau of Labor Statistics, ...

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