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Reviewing Upper-Midscale Hotel Performance

Reviewing Upper-Midscale Hotel Performance

The largest chain scale in the United States is made up of hotels in the upper-midscale segment. Comprised of 9,100 hotels with almost 900,000 rooms, upper-midscale properties represent 18 percent of all hotel rooms and 26 percent of all chain-affiliated ...

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Making Design a Multisensory Experience

Making Design a Multisensory Experience

To further enhance customer experience, hotels have begun to incorporate additional technologies into the design of their spaces, striving to trigger a multisensory impact. Guest approval and satisfaction is attainable by blending all five senses into one gratifying experience. Scott ...

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Check Out the Lansdowne Resort and Spa Guestroom

Check Out the Lansdowne Resort and Spa Guestroom

The Lansdowne Resort and Spa, a Destination Hotel in Leesburg, Va., revealed the first phase of its multimillion-dollar renovation in April. The project, which was finished in time to celebrate the resort’s 25th anniversary, involved a complete redesign of all ...

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Artist-in-Residence Programs Foster Engagement

Artist-in-Residence Programs Foster Engagement

As guests increasingly seek experiences strongly linked with their destination of choice, it has become more important for hotels to embrace their local communities. This often means spotlighting the best the area has to offer, be it wine, coffee, or ...

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Improving the Guest Experience Through Apps

Improving the Guest Experience Through Apps

Moving beyond online bookings, hoteliers are exploring another area of the online hotel landscape: The burgeoning app market. Millennials are accustomed to apps; they crave the latest technological trends. Savvy hotel management can use this demand to create more personalized ...

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