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Perks Increasingly Expected as the Norm

Overall customer satisfaction has improved for the fourth consecutive year, but a new study from J.D. Power has discovered that as hotel guests increasingly come to expect amenities that used to be special perks, satisfaction levels are plateauing. Previous perks ...

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What Does Pokémon Go Mean for Travel?

Could the popularity of Pokémon Go be the harbinger of a revolution in travel? While experimenting in the game’s augmented reality, players are visiting places they otherwise would not have. Businesses can leverage the game to create foot traffic and ...

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Omni Hotels Experiences Data Breach

Omni Hotels has issued a notice to customers that the company has become aware of a malware intrusion that affected some point of sales systems at certain properties. The hotel company believes the malware may have operated between Dec. 23, ...

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Three Countries Issue U.S. Travel Warning

Three countries have urged their citizens to exercise caution when visiting the United States amid recent protests against the police shootings of black men. Bahrain, the Bahamas, and the United Arab Emirates have advised citizens to be aware of their ...

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Hilton’s U.S. Pipeline Grows

According to the latest U.S. Construction Pipeline Trend Report from Lodging Econometrics (LE), Hilton Worldwide has grown its number of pipeline projects by 26 percent in the last year and has 946 projects/111,436 rooms under development. Hilton’s top market is ...

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What It Takes to Be a Successful Hotel CEO

In 2015, annual CEO turnover among the world’s 50 largest hotel companies sharply increased to 10 percent. In a fast-moving market, most CEOs in 2016 are focused on growth of market share, increasing brand equity, how to handle OTAs, and ...

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