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Reaching Guests After Their Stay

Hoteliers continue to struggle with the challenge of connecting with guests and fostering a relationship with them after their stay. Part of the trouble is finding the right balance when sending communications. The frequency of communications, the platform that is ...

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Houston Area Hotels Face Oversupply

About one in three Houston area hotels are struggling to pay back commercial mortgage loans, Kroll Bond Rating Agency reported recently. The problem, in part, can be traced to both the economic impacts of the weakened oil industry, as well ...

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More Inconsistent Rates and Bookings Ahead

At the end of the second quarter, average daily rates and bookings for North American hotels are projected to remain inconsistent in the next 12 months, according to TravelClick’s North American Hospitality Review. Certain areas are expected to perform slightly ...

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Finding the Balance in Guest Loyalty Programs

Loyalty programs play a major role in guest acquisition and retention. Most of these programs are pretty simple, offering rewards like free room nights or a treat upon check in. Others really up the ante, offering rewards that include gift ...

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Making the Most of a Hotel’s Rooftop

Outdoor spaces, particularly in urban markets, are often few and far between. That’s just one of the reasons hotel rooftops have become popular public spaces for guests to lounge or host events. However, the nature of the space presents some ...

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