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Despite Slowdown, Hotel Industry Remains Optimistic

After achieving record performance metrics in 2016, the lodging industry has begun to show signs of deceleration. According to experts, however, anticipated pro-business policies from the current presidential administration will be positive for the hotel sector. Read more about 2017 ...

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Hoteliers Upgrade to EMV Readers

Upgrading to EMV credit card readers has been slow going for many hotels, due to a combination of limited reader supply and other factors. However, several hotel chains in particular are catching up with the conversion and training to implement ...

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Voice-Activated Booking Becomes A Reality

For more than a year, Amazon’s voice-activated Echo device has enabled users to search for hotels by speaking out loud. Echo’s functionality has just taken a step further by allowing users to link to online travel agency, Kayak, and complete ...

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Will Newcomers Disrupt the Midscale Hotel Segment?

New brands entering the midscale hotel market are bringing greater access to technology and less traditional amenities. Hilton and InterContinental Hotels Group (IHG) are two of the latest companies to rollout midscale brands. IHG’s not-yet-named midscale brand, slated to debut ...

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Targeted Training Improves Hospitality Skills

In general, hoteliers have turned their training focus toward the technological upgrades that keep their properties on the cutting edge. However, soft skills are just as important as technology, perhaps even more so, when creating a warm, hospitable environment for ...

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How Hotel Supply Surge Is Affecting RevPAR

New supply in U.S. markets has, thus far, had little impact on RevPAR, thanks to steady demand in those markets. However, an analysis of recent occupancy rates in key markets shows that supply growth may finally be outpacing demand, causing ...

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