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Is Texting a Good Way to Communicate With Guests?

Last week at the 2017 HITEC conference in Toronto, industry leaders assembled for a panel titled “Text Your Guests.” While the panel’s participants were strongly in favor of using text messaging to communicate with hotel guests, they did caution that ...

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Shrinking Hotel Rooms Grow in Popularity

Micro hotel brands like Pod Hotels are responding to shifting consumer tastes for affordable luxury. By saving space, these hotels are able to maximize style, design, and guest experience. The guestrooms may be small in size, but they do not ...

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Search Results Can Help Predict Occupancy

A Google and STR report draws a strong link between hotel search results and bookings. The companies looked at two years of Google search results and STR booking trends in major cities. They found that higher search volumes led to ...

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Hotels Spend More To Attract Guests

A study by Kalibri Labs found that hotels are paying on average 16 to 18 percent to acquire new customers. The study researched 25,000 hotels from independent, large brands, and small brands around the U.S. Data was collected over a ...

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On the Move: This Week’s Comings & Goings

Hard Rock International has appointed three executives: Jon Lucas as chief operating officer, Dale Hipsh as senior vice president, and Sean Caffery as senior vice president of casino development. Lucas will oversee operations and help Hard Rock expand to the ...

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