Robin McLaughlin
Flipping the Script: YOTEL’s Tech-Forward Approach to a New Concept
In Miami’s fast-growing downtown sits the first dual-branded YOTEL / YOTELPAD Miami. With 222 guestrooms, YOTEL Miami welcomes guests for short, transient stays while YOTELPAD Miami has 231 condominium-style spaces (i.e., “pads”) for long-term...
Encouraging Momentum: Insights From AHLA’s ForWard Conference
For the first time in person since 2019, the American Hotel & Lodging Association (AHLA) hosted its ForWard Conference at the Hilton Chicago. In a nearly sold-out space, professionals from all facets of the...
Future-Focused: Choice Executives on the Customers and Brands of Tomorrow
At the 66th annual Choice Hotels International, Inc., convention—which took a three-year hiatus due to the pandemic—franchisees and corporate leaders alike shared excitement over networking with others and discussing the possibilities for the future....
Purpose Driven: Data Insights From the 2022 Hunter Hotel Investment Conference
Overall sentiments at the 2022 Hunter Hotel Investment Conference at the Atlanta Marriott Marquis in Atlanta, Georgia, reflected a belief that the event served as a reintroduction to and rise in the return of...
Frictionless Findings: Optimizing Lost and Found Services for a Seamless Guest Experience
All guests are wary of losing important items on the road. When an item is lost at a hotel, guests might dread going through the hotel’s process to claim what’s missing. There isn’t an...