Home / Author Archives: Robin McLaughlin

Author Archives: Robin McLaughlin

Feed Subscription

A Word from Gary Gray of Twenty Four Seven Hotels

A Word from Gary Gray of Twenty Four Seven Hotels

In January, Gary Gray was named chief investment officer of Newport Beach, Calif.-based Twenty Four Seven Hotels. Gray, who brought to his new position years of experience in the industry, shared with LODGING how much he enjoys the many aspects of ...

Read More »

Driving Customers to Direct Bookings

Driving Customers to Direct Bookings

Partnering with an OTA can be both a beneficial and hindering experience to a hotel’s operations—the battle for driving customers to book directly is a competitive conflict that hotels have been fighting for years. However, hospitality businesses understand consumer behavior ...

Read More »

Hilton Garden Inn’s F&B Enhancements

Hilton Garden Inn’s F&B Enhancements

At AAHOA this week, Hilton is making some big announcements regarding the F&B program for Hilton Garden Inn. John Greenleaf, SVP and global head of the brand, spoke with LODGING about the brand’s new enhancements and how Hilton hoteliers are ...

Read More »

Optimizing Hotel F&B Returns

Optimizing Hotel F&B Returns

In the 1990s, hotel restaurant dining had a bad reputation. During this era, most hotel food and beverage programs were designed strictly to be enjoyed by in-house guests during their stays, and they did not welcome local foodies. And, because ...

Read More »

Raising Operating Standards Through Training

Raising Operating Standards Through Training

UniFocus—a system that assists service industry businesses to increase asset value and reduce labor costs—has advanced their training procedures for users to expand their knowledge in business-improving processes. By continuing training, customers who are already knowledgeable in UniFocus’s systems can ...

Read More »

Creating an UpLIFTing Environment for Employees

Creating an UpLIFTing Environment for Employees

Not only do hotels need to keep their amenities up-to-date to keep guests coming back, but they also need to provide an experience guests would not have at another location. Guests want to feel welcomed when staying at a new ...

Read More »
Scroll To Top