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Author Archives: Megan Sullivan

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Need-to-Knows of Negotiating a Franchise Contract

Need-to-Knows of Negotiating a Franchise Contract

From area of protection and new construction fees to capital expenditure mandates, hoteliers have a lot of business issues to consider before signing a franchise agreement. Mitch Miller, principal at Palo Alto, Calif.-based Miller Law Group, offers the following advice ...

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Checking In with Gerry Lopez

Checking In with Gerry Lopez

With CEO Gerry Lopez at the helm, Extended Stay America (ESA) is poised for growth. The Charlotte, N.C.-based company plans to spend $1.4 billion over the next five years building new hotels and renovating existing ones, and will retire $500 ...

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Check Out the New York Barclay Guestroom

Check Out the New York Barclay Guestroom

After closing its doors for a 20-month, $180 million renovation, the InterContinental New York Barclay hotel made its grand debut in May. Architects Stonehill & Taylor and interior design firm HOK, together with Shawmut Construction, restored the property’s original Federal-style ...

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Turning Social Data into Customer Intelligence

Turning Social Data into Customer Intelligence

“My kids love the pool,” a mom gushes in an online hotel review. On the surface, the comment seems completely positive, especially if it motivates a prospective customer to book the hotel for their next family vacation. But a positive ...

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Check Out the Poem Room at Skwachàys Lodge

Check Out the Poem Room at Skwachàys Lodge

The Skwachàys Lodge and Gallery in Vancouver originally opened in 2012 to provide affordable housing for Aboriginal people at risk of homelessness, as well as healing lodge apartments for Aboriginal patients coming to the city for medical treatment. One-hundred percent ...

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