Ellen Meyer
An Inside Look at Loyalty
iSeatz’s Andy Hermo discusses the findings of his company’s 2023 Hospitality Rewards Report
Exactly how important are loyalty programs as a vehicle for promoting, well, loyalty, and ultimately beefing up hoteliers’ bottom lines? That was...
Keeping Up with Keeping House
Once upon a time, hotel housekeeping automatically meant “stayover service”—that is, daily room cleaning with a fresh supply of towels and replenishment of a bevy of tiny bottled and boxed amenities. Today, different realities...
What it Takes to Clean a Room
Aaron Jones, Raines Company Housekeeping Task Force director, hails technology that eases hotelier headaches related to providing housekeeping services. However, he stated, when it comes to training, there’s no substitute for the kind of...
Saira Hospitality CEO on Training Hotel Workers via Pop-Up Schools
A worldwide program that has thus far trained workers primarily from outside the United States to serve the hospitality industry was actually born here. As Saira Hospitality Founder and CEO Harsha L’Acqua told LODGING,...
Growth Spurts: EOS’s Mark Keiser Finds His Career Niche and Ultimately Gives Back to...
EOS Hospitality President and Chief Development Officer Mark Keiser realizes he’s been lucky—to have had the opportunity to travel at a young age, to be able to stretch in roles he wasn’t quite ready...