Home / Author Archives: Ellen Meyer

Author Archives: Ellen Meyer

Feed Subscription

Denihan’s Longtime Focus on Customer Service

Denihan’s Longtime Focus on Customer Service

LODGING caught up with Patrick Denihan, co-CEO of Denihan Hospitality Group, at the 40th Annual NYU International Hospitality Industry Investment Conference in New York. There, he says, the mood among both presenters and attendees was decidedly upbeat, confirming his own ...

Read More »

How Hotel Loyalty Programs Started and Why They Stuck

How Hotel Loyalty Programs Started and Why They Stuck

It was IHG that was first to market with an amenity that dramatically impacted the entire industry—the first hotel loyalty program, says William Meyer, chairman of Meyer Jabara Hotels and second-generation hotelier whose father co-owned various Holiday Inns in the ...

Read More »

How Employee Engagement Impacts Labor Shortages

How Employee Engagement Impacts Labor Shortages

Andrew Hazelton is a managing director at AETHOS Consulting Group—a global hospitality advisory firm serving the hotel, restaurant, casino, cruise line, club, and travel technology sectors—who handles executive search, compensation consulting, organizational development, and psychometric assessments. Amidst industry concerns about ...

Read More »
Scroll To Top
CLOSE
CLOSE