Ellen Meyer
Walking the Walk
Scott Reents, general manager at the Tuxon Hotel Tucson—a former Motel 6 that is now a full-service boutique hotel—said that despite the overhaul of the property, he faces challenges related to guest and staff...
Staying Ahead of Battery Failure
Hotels depend on battery power for numerous devices throughout their properties, including emergency lighting, door locks, and panic buttons, as well as soap dispensers, paper towel dispensers, faucets, and flush valves. Given battery life...
The Value of Opting Out
Many of the changes most apparent now in housekeeping—movement away from plastic bottles for water and amenities, “eco-friendly” optional linen changes, and technology for remote check-in, special requests, and room entry—were already underway before...
A Dual Target: Hotel Executives on What It Takes to Be ‘Bleisure’ Ready
The portmanteau “bleisure”—a mashup of “business” and “leisure”—denotes a phenomenon for our time, a time when technology makes it possible to work, even long-term, from locations that can be explored for pleasure when off...
All About Service: The Golden Hotel’s Tim Gerhold on the Hospitality Road Taken
Tim Gerhold, general manager, The Golden Hotel, Ascend Hotel Collection in Golden, Colorado, definitely has the often-mentioned hospitality gene. That guest-first sensibility was on full display when, mid-interview with LODGING, he didn’t hesitate to...