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Author Archives: Deidre Grieves

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Hotel Opens Days After West Virginia Chemical Spill

Hotel Opens Days After West Virginia Chemical Spill

Life is beginning to return to normal for thousands of West Virginia residents and businesses that were affected by a chemical spill that contaminated the water supply in nine counties and forced officials to mandate a multi-day ban on tap ...

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Travel Industry Jobs Fall Just Short of Full Recovery

Travel Industry Jobs Fall Just Short of Full Recovery

Despite the slowing pace of overall job growth in December, the travel industry continued to make significant gains, adding 11,000 jobs. The numbers represent 15 percent of the country’s overall employment gains last month. “Looking back at 2013, while the ...

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The Roost at Topnotch Resort and Spa

The Roost at Topnotch Resort and Spa

As part of a $15 million renovation, Vermont’s Topnotch Resort and Spa tore down an old wing of the property—originally built in 1959—and created a brand new structure that serves as the lobby and entry point for guests visiting the ...

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Building Guest Loyalty in the Digital Age

Building Guest Loyalty in the Digital Age

As the distribution landscape continues to evolve and more guests turn to online and mobile sources to research and book their stays, hotel companies need to devote more energy and dollars toward achieving long-term consumer loyalty, says Umar Riaz, the ...

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Hotel Concierges Take a Personal Approach

Hotel Concierges Take a Personal Approach

Whether it’s chartering a private helicopter to Niagara Falls, renting out a city’s hottest nightclub, or shipping puppies to Abu Dhabi, hotel concierges are tasked with fulfilling some pretty crazy demands. “When guests come with outlandish requests, we need to ...

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Holiday Inn San Antonio Riverwalk

Holiday Inn San Antonio Riverwalk

In September, Detroit-based Kraemer Design Group (KDG) completed an overhaul of the interior spaces at the 313-room, 23-story Holiday Inn San Antonio Riverwalk in San Antonio, Texas. It marks the first U.S. property to debut the “Breeze” standard room design ...

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