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Medallia Identifies Top Brands Through Social Media Analysis

Medallia Identifies Top Brands Through Social Media Analysis

PALO ALTO, Calif.—Medallia, a leader in SaaS Customer Experience Management (CEM) solutions, has issued its quarterly analysis of social media data to rank the top-rated and most improved hotels in the U.S. Medallia identified Four Seasons, Omni, Cambria Suites, Hampton ...

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U.S. Travel Urges Congress to Improve CBP Entry Process

U.S. Travel Urges Congress to Improve CBP Entry Process

WASHINGTON—The U.S. Travel Association is urging Congress to act to reform the U.S. Customs and Border Protection (CBP) entry process. The organization released a report Wednesday detailing the severe economic consequences that result from often lengthy wait times experienced by ...

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IHG Announces Two New Holiday Inn Resort Locations

IHG Announces Two New Holiday Inn Resort Locations

ATLANTA—InterContinental Hotels Group (IHG) announced plans for two new properties, one located in Nashville, Tenn., and the other in Deadwood, S.D., adding to the Holiday Inn Resort brand portfolio, currently at 36 properties worldwide. “We are thrilled that the Holiday ...

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KeyLime Cove Resort Implements NAVIS

KeyLime Cove Resort Implements NAVIS

Bend, Oreg.—NAVIS, a reservation sales system provider for the resort, hotel, and vacation rental markets, announced the successful implementation of its system and services at KeyLime Cove Indoor Waterpark Resort. With NAVIS, the property generated $80,000 of outbound call revenue ...

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Dorchester Collection to Manage Rome’s Hotel Eden

Dorchester Collection to Manage Rome’s Hotel Eden

LONDON—Dorchester Group Limited has acquired the 121-room Hotel Eden from Starman Hotels. Effective from September 18, Dorchester Collection will manage the hotel and continue to work closely with the previous management company, Starwood Hotels and Resorts, to ensure a smooth ...

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IHG Appoints Oliver Bonke as CCO, the Americas

IHG Appoints Oliver Bonke as CCO, the Americas

InterContinental Hotels Group (IHG) announced the recent appointment of Oliver Bonke to the position of Americas Chief Commercial Officer (CCO), effective September 3. He will be responsible for leading brand management and sales and marketing in the Americas, and will ...

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