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Trump Intends to Reverse U.S.-Cuba Relations

Since December 2014, the United States and Cuba have been working to normalize relations, opening up a new wave tourism opportunities for the hotel industry. Yesterday, Republican presidential candidate Donald Trump tweeted that he intends to reverse the Obama administration’s ...

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On the Move: This Week’s Comings and Goings

On the Move: This Week’s Comings and Goings

The Hotel Group announced the promotion of Joanne Headrick to vice president of hotel accounting. Headrick has been with THG for the past 11 years, most recently serving as senior operations controller. Here’s a look at other exciting job moves that took ...

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How Long is Too Long to Leave Guests Hanging?

How Long is Too Long to Leave Guests Hanging?

NEW YORK—Guests have a right to complain if hotel staff does not respond to their text requests in about 12 minutes, to emails in 26 minutes, and via social media in 27 minutes or less, according to research compiled by ...

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Gatehouse Capital Announces $13.8 Million Hotel Project

Gatehouse Capital Announces $13.8 Million Hotel Project

DALLAS—Dallas-based Gatehouse Capital announced it has finalized agreements with the City of Decatur to develop a four-story, 107-room Fairfield Inn & Suites by Marriott on US 380 in Decatur. The $13.8 million project broke ground today and is expected to ...

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BW Premier Collection Adds Cypress Bend Resort

BW Premier Collection Adds Cypress Bend Resort

PHOENIX—Best Western Hotels & Resorts announced today the addition of the BW Premier Collection Cypress Bend Resort Golf and Conference Center. The property—located on the pristine Toledo Bend Lake in Many, La., is home to an 18-hole championship golf course, ...

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Study Examines Social Media Presence

A new study on the social media presence of luxury hotels and brands shows that the Dorchester Collection has the highest average number of followers per property. L.I.K.E. Consulting reports that Peninsula Hotels ranked second, while W Hotels placed third. ...

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