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A ‘Buggsi’ Life

First things first…when did the nickname begin? “My name’s a long name and when I was in boarding school in England it was shortened,” Bakulesh “Buggsi” Patel says of his well-known moniker. “Actually, my dad spelled it one way so ...

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2012 Legislative Action Summit

More than 250 hoteliers from across the country were in Washington, D.C., Feb. 29 and March 1 to learn the pressing legislative issues facing the lodging industry and take their message to Capitol Hill. Day one of the American Hotel ...

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4 Questions for Mark Pardue, Grand Hyatt New York

At the end of last year, Grand Hyatt New York unveiled its $130 million top-to-bottom renovation, which included 1,306 redesigned guestrooms, “larger-than-life” installations by acclaimed sculptor Jaume Plesna, and the new Grand Club lounge featuring outdoor space. General Manager Mark ...

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The Cost of Guest Loyalty

Brand loyalty programs appear to be driving an increasing number of guests to U.S. hotels. However, this increased volume of room nights comes with an increased cost. To gain an understanding of the costs associated with guest loyalty programs, PKF ...

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Back to Sleep

When hotels embark on soft good renovation projects, designers are tasked with creating new guestroom experiences that will wow guests and help properties stay ahead of their competitors. The focal point of any guestroom revamp is the bed, where weary ...

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Bill Marriott Jr.: The Interview

“Forty years,” Bill Marriott Jr. says simply while on the phone from New York City. He’s explaining to Lodging why he decided it was time to step away from the CEO post at Marriott International Inc.—the hotel conglomerate his father ...

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