• Being Accessible to Guests with Disabilities

    Being Accessible to Guests with Disabilities

    “The elevator is over there,” hotel associates have often told Peter Slatin, who, as a blind man, finds the description extremely lacking in clarity. ...

  • Select-Service Hotels Prove Efficient, Profitable

    Select-Service Hotels Prove Efficient, Profitable

    The definition of “select-service” within the lodging industry may vary from person to person, but there is no doubt that properties in this segment a...

  • Travelers Turning to Travel Agents

    Travelers Turning to Travel Agents

    Amid the chatter of OTAs versus direct booking, it can be easy to forget that up until the internet became a household staple, planning a trip was pla...

  • Why Independent Hotels Are Thriving

    Why Independent Hotels Are Thriving

    The data has spoken. In 2016, sweeping uptakes in occupancy, average daily rate (ADR), and revenue per available room (RevPAR) revealed that independe...

  • Checking In with Mike Muir

    Checking In with Mike Muir

    Mike Muir grew up spending his summers at the Jersey Shore, where he watched as his father managed the pool and beach at an Atlantic City hotel. Early...

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